One of the leaders in the philosophy of total quality management is Kaoru Ishikawa. He pioneered quality control activities in Japan.
Mostly known for developing the cause-and-effect diagram
, Ishikawa published many works. Works includes What Is Total Quality Control?, The Japanese Way, Quality Control Circles at Work, and Guide to Quality Control. While also working as an assistant professor at the University of Tokyo, he was a member of the quality control research group of the Union of Japanese Scientists and Engineers Kaoru Ishikawa 11 Points
Mr. Ishikawa's philosophy of total quality management can be summarized by his 11 points:
1. Quality begins and ends with education.
2. The first step in quality is to know the requirements of the customer.
3. The ideal state of quality control is when quality inspection is no longer necessary.
4. Remove the root cause, not symptoms.
PDCA Complete is an organizational task management system with built-in continuous improvement tools. Includes projects, meetings, audits and more. Built by Quality Assurance Solutions.
5. Quality control is the responsibility of all workers and all divisions.
6. Do not confuse means with objectives.
7. Put quality first and set your sights on long-term objectives.
8. Marketing is the entrance and exit of quality.
9. Top management must not show anger when facts are presented to subordinates.
10. Ninety-five percent of the problem in a company can be solved by the seven tools of quality.
11. Data without dispersion information are false data.
Do you need the definition of TQM or Total Quality Management? TQM, ISO 9001 and Quality Assurance are all linked together. See here for TQM elements
Learn the elements of the TQM model that result in success when it comes to your management and quality assurance programs.
Looking for the 10 elements of TQM? This page describes the TQM Methodology and the principles of Total Quality Management.
Page discusses TQM history. Also discusses total quality management key concepts and benefits. Review this page for the history of TQM.
Joseph Moses Juran is a Quality Control Guru. Here you can learn about the Juran Trilogy and his history.
The European Foundation for Quality Management ( EFQM ®) is a membership based not for profit organization, created by fourteen leading European businesses
QA Guru Walter Shewhart creates the Shewhart Chart, Shewhart Cycle and becomes one of the most respected pioneers in Quality Management.
Malcolm Baldrige National Quality Award is criteria designed to help organizations use an integrated approach to organizational performance management
Deming Point 1, Constancy of Purpose. Article discusses the key items that drive constancy of purpose within a company.
Learn Dr. Deming point 6 thoughts on training
Dr Deming Point 5 views on constant improvement. Improve constantly and forever the system of production and service.
This is Dr. Deming Point 4. Learn how awarding business based on price tag alone can hurt your business.
Review Dr Deming Point 3 which describes his views on mass inspection
Adopt the New Philosophy, Dr Deming Point 2
Learn Dr Deming Point 7 - Institute Leadership. Article discusses important leadership attributes.
Deming Point 9 focuses on breaking down departmental barriers.
Page discusses Dr Deming Point 8 in detail. Learn how to drive out fear in the workplace.
Learn Dr Deming Point 11, one of Deming 14 points, which stresses to eliminate numerical quotas
Specific info on Deming Point 10, eliminate slogans, exhortations, and targets for the work force
What Is Total Quality Management?, it is a method for business excellence
Learn Dr Deming Point 13 of Dr Deming 14 points, Institute a Vigorous Program of Education and Retraining.
Page discusses Dr. Deming point 12 of his 14 points in detail. Provides insite on actions a company can take to remove barriers to pride of workmanship.
Quality Assurance Solutions Robert Broughton (805) 419-3344 USA email
Enjoy this page? Please pay it forward. Here's how...
Would you prefer to share this page with others by linking to it?
Click on the HTML link code below.
Copy and paste it, adding a note of your own, into your blog, a Web page, forums, a blog comment,
your Facebook account, or anywhere that someone would find this page valuable.