Dr Deming Point 8
Drive Out Fear

Deming Point 8 business slide

Where there is fear, there will be wrong figures
-Dr. Deming

Below I discuss Dr. Edward Deming's recommended management techniques. Dr. Deming wrote "Out of the Crisis", a very important contribution focused on changing management and improving business's culture.

Dr. Deming Point 8 Drive Out Fear

Many managers use fear for motivation. Their extreme verbiage includes "Get this done or else", "Don't question it, do it", "That is not acceptable" etc. I use to work for a guy where there was three different approaches to management but only one was correct. 1) The right way, 2) The wrong way and 3) My Way. Of course, if I didn't do it his way, I experienced repercussions.

PDCA Complete is an organizational task management system with built-in continuous improvement tools. Includes projects, meetings, audits and more.

Built by Quality Assurance Solutions.

PDCA Complete

If your company strives for continuous improvement, better quality, and higher employee morale then fear must be removed from the organization. Here are some methods to removing the fear.

1) Don't reprimand people if they make mistakes. Instead teach them to learn from the mistakes. Document and share the mistakes with other employees to prevent the mistakes from reoccurring.

2) Do not set arbitrary production goals. These goals drive individuals to self centered detrimental actions which can damage the company. Instead of production goals use control charts. If individuals perform within the control chart settings then they perform expectantly. If individuals are not within control, investigate the cause. Most likely the true cause is beyond their control, but can be rectified with management changing the process or system.

Learn SPC in an hour. Train your employees. Improve your processes and products. Prevent defects and save your company money.

SPC Training Video

3) Encourage employee's feedback from all levels. This allows management to recognize and capture problems. Not all problems can be rectified immediately. Make this known. Use a pareto chart to rank the problems and always focus on solving the top 20%. According to the pareto principle the top 20% issues cause 80% of the problems.

4) Involve the employees in solving problems. They are the experts at their station. Use their knowledge to implement sound change. When you involve employees, this naturally reduces fear. Management needs to encourage and allow time for this.

TrainingKeeper Software. Keep, organize and plan all your employees' training and activities. Software includes multi-user support with reports, certs, and calendars.

TrainingKeeper Software

Dr Deming’s 14 points

1. Create constancy of purpose for improvement of product and service.
2. Adopt the new philosophy
3. Cease dependence on mass inspection
4. End the practice of awarding business on price tag alone
5. Improve constantly and forever the system of production and service.
6. Institute training
7. Institute leadership
8. Drive out fear
9. Break down barriers between staff areas
10. Eliminate slogans, exhortations, and targets for the workforce.
11. Eliminate numerical quotas.
12. Remove barriers to pride of workmanship.
13. Institute a vigorous program of education and retraining.
14. Take action to accomplish the transformation.

Comment Box is loading comments...

More Info

Quality Assurance Solutions
Robert Broughton
(805) 419-3344
Enjoy this page? Please pay it forward. Here's how...

Would you prefer to share this page with others by linking to it?

  1. Click on the HTML link code below.
  2. Copy and paste it, adding a note of your own, into your blog, a Web page, forums, a blog comment, your Facebook account, or anywhere that someone would find this page valuable.

All Products

Software, Videos, Manuals, On-Line Certifications

PDCA Complete

An Organizational Task Management System. Projects, Meetings, Audits & more

8D Manager

Corrective Action Software

TrainingKeeper Software

Plan and Track Training

Snap Sampling Plans!

AQL Inspection Software

QAS Business Slide Deck

450+ Editable Slides with support links


Learn and Train TRIZ

ISO 9001:2015 QA Manual

Editable Template

ISO 9001:2015 QMS Kit

Templates, Guides, QA Manual, Audit Checklists

ISO 14001:2015 EMS Kit

EMS Manual, Procedures, Forms, Examples, Audits, Videos

On-Line Accredited Certifications

Six Sigma, Risk Management, SCRUM

All Products

Software, Videos, Manuals, On-Line Certifications