Quality Assurance Definition

Quality Assurance Definition The planned and systematic activities necessary to provide adequate confidence that the product or service will meet the given requirements.

8D Manager Software with 8D, 9D, 5Y and 4M report generator. Your corrective action software for managing, measuring, and reporting issues.

8D Manager

Quality Control Definition The operational techniques and individual activities that focus on controlling or regulating processes and materials to fulfill requirements for quality. The focus is on preventing defective products or services from being passed on.

Quality Systems Definition The defined organizational structure, responsibilities, processes, procedures and resources for implementing and coordinating the QA and QC functions.

What Is Quality?

What is quality = how the recipient of the product or service views the product or service: before buying, upon delivery, and after the delivery-and use.

The quality assurance definition differs depending upon circumstances and perceptions. For example, quality is a different concept when focusing on tangible products versus the perception of a quality service. The meaning of quality is also time-based or situational.

Includes an easy to edit calibration manual, recommended calibration system, reports and templates.

Calibration Manual

Common Meanings Of Quality:

1- Quality is fitness for use:

  • Quality means the product or service does what it is intended to do.
  • Poor quality of a product or service cost users if it doesn't do what it is supposed to do.

2- Quality is meeting customer expectations:

  • Quality is satisfying the customer.
  • The customer defines quality.
  • The customer perceives the quality of a product or service.

3- Quality is exceeding the customer expectations.

  • Quality is the extent to which the customers or users believe the product or service surpasses their needs and expectations.
  • Quality is delighting the customer.

4- Quality is superiority to competitors:

  • Quality is how a company's products and services compare to those of competitors or how they compare to those offered by the company in the past.

Examples Of Quality Characteristics

Your easy to edit ISO 9001:2015 Quality Assurance Manual.

QA Manual

Drivers Of Quality Assurance Definition:

1-Customers.

In a customer-driven organization, companies establish the quality assurance definition with a focus on satisfying or exceeding the requirements, expectations, needs, and preferences of customers. Customer-driven quality is a common culture within many organizations.

2-Products / Services:

A culture of product / service-driven quality was popular in the early stages of quality improvement. Conformance to requirements and zero defect concepts have roots in producing a product / service that meets stated or documented requirements.

In some cases, product / service requirements originate from customer requirements, thereby creating a common link to customer-driven quality, but the focus of the culture is on the quality of the product/ service.

If the customer requirements is accurately stated and designed into the production / service delivery process, then as long as the product / service meet the requirements, the customer should be satisfied. This approach is common in supporting the ISO 9001-based quality management system.

3- Employee Satisfaction:

This concept is that an organization takes care of employees needs so that they can be free to worry only about the customer. Employee satisfaction is a primary measure of success for this type of organization.

4- Organizational focus:

Some organizations tend to focus on total organizational quality while others are quite successful at using a segmented approach to implementing quality.

TrainingKeeper Software. Keep, organize and plan all your employees' training and activities. Software includes multi-user support with reports, certs, and calendars.

TrainingKeeper Software

Methods Of Quality Implementation:

1- Quality of design versus quality of conformance

The organizations values, goals, mission, policies, and practices reinforce designing into the product or service rather than inspecting it in. emphasis is placed on doing the right things right the first time. The organizations aim is to not only meet, to the letter, customers' requirements, but to exceed them wherever possible. Conformance is the norm. The organizations overriding purpose is to excite the customers with extraordinary products and service.

2- Quality planning, control, and improvement

The focus of this dimension is for organizations to continually improve their products, services, processes, and practices with an emphasis on reducing variation and reducing cycle time. This dimension implies extensive use of the quality management tools, including cost of quality, process management approaches, and measurement techniques.

3- Little q and Big Q

Organizations focusing on quality control and inspection activities (little q) will fail to be fully effective they must transform their thinking to quality across organization (Big Q)

4- Quality is strategic

Quality, or the absence of it, has a strategic impact on the organization. Consumers buy certain products and request services based on their knowledge and perception of the organization and what it provides. Few buyers knowingly buy poor quality. Accumulated experiences and perceptions of customers ultimately make or break an organization.

The Baldrige Criteria doesn’t mention the word quality because every activity and decision contained in the structure of the criteria must be a quality activity or decision. Under this assumption, quality is built in to the very fiber of the organization. This is the preferred way to conduct the business of the organization.

Calibration Definition The comparison of a measurement instrument to a measurement instrument of known accuracy to detect any variation from the required performance specification.

Comment Box is loading comments...

More Info

  • Business Ethics Examples

    Here we define business ethics and provide business ethics examples. How does you company handle business ethics?

  • Business Operation Model

    Know Business Operation Model is the 1st step to understand business excellence

  • Continuous Quality Improvement

    continuous quality improvement versus top management : how many times you see valuable ideas die because of top management , here we discuss why

  • What is Quality Assurance

    What is Quality Assurance? Article discusses history, Dr Deming, statistics, tools, processes, meaning of control and more.

  • Operational Definition

    What is an Operational Definition, It gives a precise meaning to the spoken or written word, forming a common language between two or more people

  • Project Quality Management Plan

    This article discusses key items to consider for your project quality management plan

  • Sample Business Model

    Review this sample business model for a small to medium size business. It covers vision, mission, values, objectives, and strategies.

  • Business Model Sample

    Are you looking for a business model sample? Here is an example of one created for a security business. It covers all the key components you need to create a business model.

  • Business Model Template

    Review a business model template. In addition to the template, you will learn how to create one. We cover important steps and questions to answer when formulating your own business model letter.

  • Business Management Planning

    The basics of business management planning includes understanding your vision, mission, values, and business model. Then you need to manage the business. This article discusses these and more.

  • QA Project Plan

    A QA Project Plan describes the necessary QA procedures, quality control(QC) activities, and other technical activities that will be implemented for a specific project or program.This article covers all the important elements to create the plan.

  • Vision Statement Examples

    Here we provide multiple vision statement examples. This article discusses how to create vision statement and it compares Mission vs Vision statements. Plus, you can freely download a spreadsheet which lets you create your own.

  • Creating Company Mission Statements

    Learn to create company mission statements. Article covers benefits of well written mission statements, it defines mission statement; it covers development, questions to consider, and includes multiple samples of company mission statements.

  • Sample of Customer Complaint Letter

    Here is a sample of customer complaint letter. We include 3 free samples of complaint letters. Use these samples to write your consumer complaint letters.

  1. QAS Home
  2. >
  3. The Basics
  4. >
  5. QA Definition




Quality Assurance Solutions
Robert Broughton
(805) 419-3344
USA
email
Unique QA Products

All Products

Software, Videos, Manuals, On-Line Certifications

8D Manager

Corrective Action Software

Snap Sampling Plans!

AQL Inspection Software

TrainingKeeper Software

Plan and Track Training

StreamLiner Software

Lean and Continuous Improvement



Statistical Process Control

Training Video

ISO 9001:2015 QA Manual

Editable Template

ISO 9001 Calibration Manual

Editable Template

ISO 9001:2015 QMS Kit

Templates, Guides, QA Manual, Audit Checklists

On-Line Accredited Certifications

Six Sigma, Risk Management, SCRUM

All Products

Software, Videos, Manuals, Training Material


Please Recommend Us!