Question on Quality Target for new process

by Aron
(Philippines)

BACKGROUND

Onshore wants to set a QA score above 90% because of the direct financial impact. Recommendation from transition is 96% but we don't have a basis for this.

Main things I'd like to have clarity on are

1. How do we identify the margin of error? What are our basis on identifying 4% (critical) and 5% (non-critical)?

2. Recommended QA target for processes with direct financial impact and the rationale on this recommendation

3. What are the other factors I should be taking into consideration?

Please note that I already asked for FMEA but they can't provide it yet.

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