by Lugodhi
(namibia)
I am working for an airline call centre.
My company is busy with balance score card and as a cal centre team leader i have to participate but i have less information.
please assist me with the below questios:
Customer
1.That are the OBJECTIVES/MEASUREMENTS/INITIVIE to provides consistent service excellence?
2.How to build a positive and visible corporate image?
objective/measurement /initives
3.how to improve accebeilities to company services?
Objectives/measurement/initiatives
4.how to ipmrove stakeholder reation?
objectives/measure/initiatives
5.how to improve customer relations?
objectives/measure/initiatives
i will be very happy to hear from you soon.
thanks very much.
Lugodhi
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