Starting a QA program for Service Quality

by Jamiu Funsho Abdulgafar

In my organization, we do not have any standardize process of operation in all our six departments which is causing lots of waste in the system.
As a quality Control personnel, I have put forward a proposal for standardisation of our organization's service delivery processes.
Are there ways you could help in achieving this? Like what Quality Control programs I could embark on, what are the QC instruments I could use to deliver this programs, etc.