ISO 9001:2008 8.2.1 Customer Satisfaction

by sandra
(vista, ca. U.S.A.)

Do you have any suggestion on what method to use regarding the customer perception requirement of this clause?


'As one of the measurements of the performance of the quality management system, the organization shall monitor information relating to customer perception as to whether the organization has met customer requirements. The methods for obtaining and using this information shall be determined’.

‘NOTE: monitoring customer perception can include obtaining input from sources such as customer satisfaction surveys, customer data on delivered product quality, user opinion surveys, lost business analysis, compliments, warranty claims and dealer reports’.

Any suggestions would be helpful.

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