Continuous Quality Improvement
Versus
Top Management 

continuous quality improvement ppt

I am amazed at how many people have great ideas for continuous quality improvement that are not seeing the light of day because they have not been accepted by management.

This situation exacts a high cost. It lowers morale, lowers employees regard for management, causes problems to continue and thwarts improvements that would profoundly benefit their organization.

We quality professionals can do a lot to turn off executives inadvertently and hurt our chances of selling good ideas.

8D Manager Software with 8D, 9D, 5Y and 4M report generator. Your corrective action software for managing, measuring, and reporting issues.

8D Manager

But, tell me, have you ever done any of these things or seen others do them:

  • Demonstrate a lack of business and financial skills. The higher the position, the greater the necessity for global business and financial skills.
  • Focus too much on techniques. Many quality professionals get so excited about the execution of the methods, they focus on that when speaking to senior managers.
  • Focus narrowly instead of broadly. If you focus exclusively on improvement ideas that directly concern your department, your perceived value bandwidth will remain quite narrow.
  • Feel discomfort around senior managers. Sometimes people are just not comfortable around senior managers, for whatever reason. 
  • Be excessively conservative. In the quality profession, we quite appropriately take great care to check, verify and assure every aspect of our own work. 

Many quality professionals use kanbans, kaizen, poke yoke and other quality improvement tools when talking with top management. You need to understand the theory. The CEO isn't interested in learning Japanese.

Comment Box is loading comments...

More Info

  • What is Quality Assurance? Article discusses history, Dr Deming, statistics, tools, processes, meaning of control and more.

    What is Quality Assurance

    What is Quality Assurance? Article discusses history, Dr Deming, statistics, tools, processes, meaning of control and more.

  • What is an Operational Definition, It gives a precise meaning to the spoken or written word, forming a common language between two or more people

    Operational Definition

    What is an Operational Definition, It gives a precise meaning to the spoken or written word, forming a common language between two or more people

  • Know Business Operation Model is the 1st step to understand business excellence

    Business Operation Model

    Know Business Operation Model is the 1st step to understand business excellence

  • Here we define business ethics and provide business ethics examples. How does you company handle business ethics?

    Business Ethics Examples

    Here we define business ethics and provide business ethics examples. How does you company handle business ethics?

  • Review a business model template. In addition to the template, you will learn how to create one. We cover important steps and questions to answer when formulating your own business model letter.

    Business Model Template

    Review a business model template. In addition to the template, you will learn how to create one. We cover important steps and questions to answer when formulating your own business model letter.

  • The basics of business management planning includes understanding your vision, mission, values, and business model. Then you need to manage the business. This article discusses these and more.

    Business Management Planning

    The basics of business management planning includes understanding your vision, mission, values, and business model. Then you need to manage the business. This article discusses these and more.

  • Review this sample business model for a small to medium size business. It covers vision, mission, values, objectives, and strategies.

    Sample Business Model

    Review this sample business model for a small to medium size business. It covers vision, mission, values, objectives, and strategies.

  • This article discusses key items to consider for your project quality management plan

    Project Quality Management Plan

    This article discusses key items to consider for your project quality management plan

  • Are you looking for a business model sample? Here is an example of one created for a security business. It covers all the key components you need to create a business model.

    Business Model Sample

    Are you looking for a business model sample? Here is an example of one created for a security business. It covers all the key components you need to create a business model.

  • A QA Project Plan describes the necessary QA procedures, quality control(QC) activities, and other technical activities that will be implemented for a specific project or program.This article covers all the important elements to create the plan.

    QA Project Plan

    A QA Project Plan describes the necessary QA procedures, quality control(QC) activities, and other technical activities that will be implemented for a specific project or program.This article covers all the important elements to create the plan.

  • Here we provide multiple vision statement examples. This article discusses how to create vision statement and it compares Mission vs Vision statements.  Plus, you can freely download a spreadsheet which lets you create your own.

    Vision Statement Examples

    Here we provide multiple vision statement examples. This article discusses how to create vision statement and it compares Mission vs Vision statements. Plus, you can freely download a spreadsheet which lets you create your own.

  • Here is a sample of customer complaint letter. We include 3 free samples of complaint letters. Use these samples to write your consumer complaint letters.

    Sample of Customer Complaint Letter

    Here is a sample of customer complaint letter. We include 3 free samples of complaint letters. Use these samples to write your consumer complaint letters.

  • The Quality Assurance Definition and an answer to "What is Quality?"

    Quality Assurance Definition

    The Quality Assurance Definition and an answer to "What is Quality?"

  • Learn to create company mission statements. Article covers benefits of well written mission statements, it defines mission statement; it covers development, questions to consider, and includes multiple samples of company mission statements.

    Creating Company Mission Statements

    Learn to create company mission statements. Article covers benefits of well written mission statements, it defines mission statement; it covers development, questions to consider, and includes multiple samples of company mission statements.


Quality Assurance Solutions
Robert Broughton
(805) 419-3344
USA
email
Enjoy this page? Please pay it forward. Here's how...

Would you prefer to share this page with others by linking to it?

  1. Click on the HTML link code below.
  2. Copy and paste it, adding a note of your own, into your blog, a Web page, forums, a blog comment, your Facebook account, or anywhere that someone would find this page valuable.

All Products

Software, Videos, Manuals, On-Line Certifications

PDCA Complete

An Organizational Task Management System. Projects, Meetings, Audits & more

8D Manager

Corrective Action Software

TrainingKeeper Software

Plan and Track Training

Snap Sampling Plans!

AQL Inspection Software

QAS Business Slide Deck

450+ Editable Slides with support links

TRIZ Kit

Learn and Train TRIZ

ISO 9001:2015 QA Manual

Editable Template

ISO 9001:2015 QMS Kit

Templates, Guides, QA Manual, Audit Checklists

ISO 14001:2015 EMS Kit

EMS Manual, Procedures, Forms, Examples, Audits, Videos

On-Line Accredited Certifications

Six Sigma, Risk Management, SCRUM

All Products

Software, Videos, Manuals, On-Line Certifications