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Training Presentation

Delight Customers through Quality

Save time, Improve Employee Moral, Create a Positive Work Culture...

  • Do you want everyone at your company to treat everyone as a customer?
  • Do you want to improve employees communication skills and remove the negativity from your culture?
  • Do you need to teach your employees customer delight and good service strategies?
  • Do you want to introduce your employees to basic customer quality concepts?
  • Do you want to present a professional powerpoint that will impress your employees, peers and the management team?

This professional presentation on Customer Delight through Quality saves you a significant amount of time. If you created this presentation yourself you could easily spend 24 to 40 hours just making the slides. See below for pictures of some of the slides. Use this PowerPoint to teach your employees how to identify customers, interact with customers and improve the customer relationship.

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Customer Delight Description

Business exist because of customers. Delivering delightful experience creates loyal customers and keeps them coming back.  Applying these tools internally creates a positive working culture.

In this presentation, you will find useful information on the basic concepts of delighting customers through quality. It includes...

  • The framework for Delighting Customers
  • Identifying and maximizing the moments of truth.
  • Management of service recovery
  • Tips to create a positive service culture

How To Use the PowerPoint Training Presentation

Deliver this professionally-developed presentation to an audience as a 1-2 hour briefing to train employees on Delighting Customer through Quality.  Use the slides in a workshop for managers and staff of the organization who need to understand the structure and importance of Quality and Customer Delight.

You may customize this Microsoft PowerPoint presentation to your specific needs and preferences. Add slides, combine them with our other presentations, it's up to you. The only restriction is that the presentation cannot be resold without our prior written consent.

Number of slides: 43


  • Understand the basic concepts of delighting customers through quality
  • Define what it takes to create Customer Delight
  • Define how to maximize on Moments of Truth
  • Describe how to manage Service Recovery
  • Explain the imperatives of a positive service culture


  • What is Quality?
  • Quality: The Big Picture
  • Who is the Customer?
  • External Customers
  • Internal Customers
  • Product Quality
  • Expectations of Product Quality
  • Service Quality
  • Why do Companies Lose Customers?
  • Reasons for Switching to the Competition
  • Experienced Poor Service?
  • 5 Dimensions of Service Quality
  • Moments of Truth?
  • How to Maximize the Moments of Truth
  • 8 Steps to Service Recovery
  • Service Culture
  • Management Support
  • Motivators & Rewards
  • 10 Tips to Positive Service Cultur
  • People
  • Being a Customer-oriented Professional
  • Summary

Slide Examples







Customer Delight Training is one of our many PowerPoint Presentations