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8D Manager FAQHow Does 8D Manager Benefit Our Customers?Your customers take corrective action seriously. They expect thorough evaluation and resolution of the problem. The more professional your approach, the more satisfied the customer. 8D Manager helps you handle corrective actions in a thorough step by step manner.The presentation of the corrective action report is key to impressing your customer. It shows the customer that you take their complaints seriously. 8D Manager produces professional corrective action reports which include 8D, 5Y and standard form. Best of all, you don't have to worry about formatting the reports. Your customer also wants you to track the progress of the corrective action. They will ask for status updates of the corrective action items. With 8D Manager you can quickly provide the status. If the situation is urgent, you can quickly bring up the corrective action, the customer complaint, and all other supporting documents. 8D Manager prevents you from unnecessary embarrassment. Before submitting the corrective action report to your customer, you can quickly review all of the previous corrective actions for that customer. 8D Manager prevents you from reporting the same causes / actions for different corrective actions. We don’t conduct 8D analysis, will this software be useful for our corrective action process?Yes. The software includes a standard corrective action form that includes containment and corrective actions. No matter your corrective action approach, 8D Manager lets you manage and track all of your corrective actions in one place.Can this software help us meet ISO requirements?Absolutely. 8D Manager will impress your auditor for internal corrective action, external corrective action, and preventive action tracking. In addition the software package includes a corrective / preventive action procedure.What is the difference between Version 2 and Version 1?Version 2 is a major upgrade.Version 2 adds:
The traceabilities on the 8D form doesn’t match our company’s needs.We completely understand this. Not a problem. You can change all of the traceabilities to match your terms. These will change on all the forms and reports. You change these on the setup page.Can I email the 8D form to my customer?Yes. Two options for this. You can send the form as a snap shot, or as a pdf file.How many 8D reports does the software hold?Unlimited.How many action items can I track per 8D?Unlimited.Since I don’t know Microsoft Access, will I be able to use the software?Yes, you don’t need to know anything about Microsoft Access. You probably won’t need it, but included with the software is a pictorial instruction manual that provides step by step instructions.Why did you use Microsoft Access to build the application?We selected Access to keep the price of the software down. With Access, our customers have unlimited amount of users for one low price. In addition, Access also allows for unlimited amount of records. Since most of our customers have Access installed with Microsoft Office, it makes a great application / database backbone.Why are there two different versions Microsoft Access and non Microsoft Access?Both versions are Microsoft Access based. The non Microsoft Access includes a run time version of Microsoft access. If you have Microsoft Access on your computer then select the Microsoft Access version.We have limited employees with MS Access, which version do you recommend? What would happen if someone that had MS Access and opened the the other version?I recommend the Microsoft Access version. MS Access by itself will not open the non access version. You may run into problems if you install the non access version on a computer that has Microsoft Access. This is due to Microsoft access conflicts. If you plan on multiple users at one location then select per plan A or B below.1) Plan A: Use the Microsoft Access version and make sure every user who needs the software has Microsoft access (preferred) 2) Plan B: Use the Non access version but make sure every user who needs the software does not have Microsoft access. If you purchase the Non Access version and later install MS Access, please notify us. We can help you convert your program for use with MS Access. How do I know if I have Microsoft Access?Click Start > Select All Programs > Select Microsoft Office > Check and see if Microsoft Access is listed. If Access is not listed then buy the non-Microsoft Access version.What version of Microsoft Access do I need to run the application?Microsoft Access Version 2000 or greater will work with 8D Manager.Why is our IT department concerned with MS Access?I’m not sure about that one. In the mid 90s MS Access had some rare problems when the database got too big. However, Microsoft addressed these issues a long time ago.Does the software connect to the internet?No.Does the software contain any mal-ware or harmful macros? Harmful sub routines? Harmful coding?No.Since it is Microsoft Access, can I modify the software?No.But, my company needs something that the software doesn’t include.Please feel free to contact us with your specific needs. We may be able to modify it to meet your needs.Can I review the manual before I buy?Sure. Right click to download the ManualAre there any cost or other implications for multiple users?8D Manager license is good for one site, multiple users at that site is no additional charge. Up to 256 people can be on the software at the same time at that site.What if we have mutliple sites that want to use the software?8D Manager license is good for one site. We offer a discount for other sites. Additional sites for the same company is $30 for each site. Please contact support for the additional sites licenses.The software doesn’t meet our needs.Sorry to hear about that. We offer a 30 day money back guarantee. Just send us an email.Using the Software...Is it Windows 7 compatible?8D Manager is compatible with Windows XP, Vista, and Windows 7.How do you configure 8D Manager for multiple users?1) To work with multiple users, put the 8DManagerV2.mdb file in a known directory on the server.2) Give users access to that file on the server. Be sure the user has full Read/Write permissions. 3) Also be sure that all users have Microsoft Access installed on their computers. Whenever I enter some data and delete that data completely in any of the “Containment, Root Cause, Corrective Action and Preventive Action” fields, I am getting an extra blank field in that section when I print the form. Please let me know how can I stop it?To completely delete the data row, you need to delete the entire row. Click on the grey box that starts the row and then hit the delete key.Sometimes the sequence (1, 2, 3) gets jumbled in “Containment, Root Cause, Corrective Action and Preventive Action” section. How can I avoid it?You can number the actions with a given sequence. This lets you present the information in a orderly manner. When you are working on the form you can renumber the actions. Based on your input, the sequence correctly resets itself when you close the form and then reopen. This fixes the problem.Our current “8D Manager V2” database has the options in “Type” drop down list as “Internal, External and Preventive”. We want to eliminate the “external” option and add “Supplier” option in the drop down list but we are unable to perform this change.You can type anything you wish in the Type box and not use the drop down suggestions.I purchased the 8D Manager but when I open it tells me it is a read only and I cant change or add information.After purchase you will download a zip file. You get this issue when you are running the program from the zipped file. Right click on the zip file and select extract all. Be sure to extract the file to a known directory. Quality Assurance Solutions Robert Broughton (805) 419-3344 USA |
